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The deadline for returns to ertha.surf is 15 working days from receiving the product. The article must be unused, in perfect condition, and in its original packaging.
The shipping costs of returns on ertha.surf are always borne by the customer who returns the product, except when there is an error in shipping on our part, ie we send an erroneous product or a product damaged or incomplete. In this case, all shipping costs incurred will be borne by us.
You must send the product, accompanied by your name, surname and order number, to the following address:
Ertha Surfboards S.L.
Camiño da Xunqueira nº1, (Nave Repsol Butano)
36378 Gondomar, Pontevedra, Galicia, España
Upon receipt of the returned product in stock, a confirmation email will be sent to confirm reception of the returned order. After approving the return (the items must be in perfect condition and have the inner labels) you will receive a confirmation email indicating that the amount will be credited to your account in a few days.
Custom-made products or personalized products, such as custom surfboards or custom-painted surfboards, must be paid for prior to the start of manufacture, and will only be entitled to a refund in the event of damage or non-conformity of the product.
In case of damage to the material, the customer must notify ertha.surf within 24 hours by email to info@ertha.surf, explaining the damage and illustrating it with photos, to enable us to make appropriate claims with the carrier responsible for the damage.
If we find a product returned damaged, without labels or with signs of having been used, you will be sent back the product but never a new one or a monetary refund and the customer at all times will be responsible for transport costs.